FAQs
We are ready to answer your questions.
Can Olivia integrate with our current tools and systems?
Yes, Olivia is designed to integrate seamlessly with your existing systems, such as CRM, ERP, messaging platforms, and internal tools. Our team customizes the integration to ensure a smooth experience, optimizing your workflows and maximizing operational efficiency from day one.
How do you stop Olivia from hallucinating?
Olivia has multiple safeguards and control systems designed to prevent unwanted behavior, such as inaccurate or inconsistent responses, ensuring accurate, reliable interactions aligned with your objectives.
Can you connect to my business WhatsApp?
Yes, as WhatsApp's official ISV (Independent Solution Provider), we offer direct integration with the WhatsApp Business API. This allows you to automate conversations and send notifications to your customers, unifying all your communications with Olivia on our platform.
What does it mean that Olivia is pre-trained?
Olivia is pre-trained with a robust knowledge base, built from millions of conversations from projects similar to yours. This means that we are not starting from scratch: Olivia already understands common patterns, specific contexts and best practices, allowing for faster implementation and more accurate answers from day one.
How much does Olivia cost?
We offer flexible pricing plans, adapted to the objectives of your project and the volume of interactions. Contact our team of experts and we'll provide you with an instant personalized proposal designed to maximize the value of your investment.
Does Olivia follow my company's protocols and policies?
Yes, Olivia is configured to strictly comply with your company's specific protocols, policies and workflows. From implementation, we work with you to ensure that every interaction aligns with your operational and brand standards.
What level of personalization does Olivia offer for our brand?
Olivia is fully customizable to reflect your brand identity. From the tone and style of the conversations to the interaction flows, we adapt every detail to align with your values, objectives and customer experience. This ensures that every interaction reinforces emotional connection and trust in your brand.
How can I get in touch with you?
You can write to us directly at our email newbusiness@tolvia.com or complete the form on our contact page. Our team will respond immediately to answer your questions or get started with your project.
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