Trusted by thousands of calls every day across multiple sectors.
Call
In progress
Call duration
3:28 min
Detected language
SPANISH
Tolvia is the conversational Artificial Intelligence solution that automates customer service on any channel, with a natural voice, empathy and real understanding of the context.
Brands we work with
Empathy at scale
Tolvia automates your service without losing your closeness to your customers
Tolvia combines empathy, human voices and local accents to hold natural conversations that reflect your brand identity and strengthen relationships with your users.
Immediate 24/7 support, without waiting in +40 languages
Tolvia responds instantly at any time of the day, even on weekends or holidays, and in more than 40 languages, ensuring continuous and fluid attention.
Precise answers adapted to the context
It analyzes the tone and emotions of each conversation and takes into account the customer's history and previous conversations to provide consistent, personalized answers.
Key metrics
Our results speak for themselves
85%
First-level inquiries are resolved without human intervention.
40%
Reduction of administrative tasks and management times.
100%
Response rate at any time and channel.
15%
Increased customer satisfaction (CSAT).
We are Halden + Miller
Solutions for every industry
Status of your order
A person contacts retail customer service to check the status of their order because several days have passed and it doesn't appear as shipped.
Question about a position
A person contacts the bank because they have seen a charge on the account that they don't recognize.
Incident with a supply
A person contacts their energy supplier because they don't have electricity at home and apparently in the building if there is one.
Scheduling appointments
A person contacts a clinic to make an appointment for their mother.
Contact leads
The insurance company contacts a person who has left their details to receive more information about home insurance.
Cross-sell
A person contacts the reception to find out the hotel's gym hours, and a suggestion is made about the spa schedule and its availability.
use cases
Solutions for every industry
Retail
Manage appointments
Tolvia manages the schedule automatically, confirming, modifying or canceling appointments in real time.
Bank
Check the order status
Instantly report status and delivery, with direct updates from your systems.
Energy
Resolve frequently asked questions
It resolves the most common queries related to products, services or procedures autonomously.
Cheers
Managing Incidents
It detects, classifies and resolves customer incidents, referring, if necessary, to the corresponding department.
Insurance
Contact and qualify new leads
Start conversations with potential customers, identify their level of interest and schedule automatic follow-ups.
Hospitality
Offer recommendations and cross-sell
Recognizes complementary needs and proposes additional products or services at the right time.
Implementation in 3 steps
Fast integration, safe and frictionless in just a few weeks.
We designed, trained and launched your artificial intelligence assistant in just a few weeks. We work with you from initial definition and configuration to deployment and monitoring, ensuring smooth integration and measurable results from day one.
We define with you the objectives, processes and requirements, designing a tailor-made solution that integrates perfectly with your organization.
1-2 weeks
Training
We train the assistant with your company information, configure its behavior according to your policies and connect your systems.
3 weeks
Deployment
We launched the assistant in your care channels and monitored your performance during the first few weeks to ensure the best results.
Omni-channel
Integrate all your touchpoints into a single omnichannel platform and allow your customers to communicate with you by whatever means they prefer: phone, email, chat, social networks or messaging applications such as WhatsApp.
Ensure consistent and continuous service, maintaining context across all channels and improving the experience of your customers.
Integrations
It connects to APIs, CRMs, databases, calendars and payment gateways, adapting to your current workflow and automatically recording all the information in your system to ensure continuous service without duplication or manual errors.
Scalability
Tolvia manages thousands of calls and messages simultaneously, even during peak demand, allowing you to scale your care without sacrificing quality.
Real-time analytics
What is not measured, it doesn't get better.
Tolvia analyzes contact reasons, emotions, incidents, frequently asked questions and results obtained to give you complete visibility of what is happening in conversations with your customers.
We help expert-led firms rethink how they present their services — not by adding more, but by focusing better. Every engagement starts with a structural audit of what you offer, how it's framed, and why it matters.
Visualize your offer as a connected system — not a list of bullet points.
Modular structure
Pre-built content flows for clarity, flexibility, and scale.
Project phase
Discovery Audit
Planning brief
Execution track
Performance review
Value
When the Stakes Rise, Words Matter Most
We support founders and internal teams in high-stakes communication — from board decks and investor materials to product launches and internal narratives.
Evermind helped us from construction blueprints to digital templates
Esmeralda Finch
Evolution of the IVR
Replace your IVR with a truly conversational experience.
interaction
Resolution
Personalization
Empathy
Omni-channel
Learning
Natural conversation: the system adapts to the user.
It understands the full intent and can directly resolve many queries without referring the agent.
It integrates with the CRM and customer history, offering personalized answers and actions.
Detect frustration, anger or confusion and adapt the dialogue or transfer the call to the appropriate agent.
You can continue a conversation started by phone, chat or web, while maintaining the context.
Learn with every conversation thanks to machine learning, improving accuracy and effectiveness over time.
Traditional IVR
Rigid menus. The user adapts to the system.
It can only identify and redirect the user or execute simple tasks
It offers the same experience to all users.
He doesn't sense the customer's tone or emotion.
It only manages calls and doesn't remember the context between interactions.
Its behavior is static; it doesn't learn from use.
Testimonials
The success of our customers is our best guarantee
“What I like most is that the reception team can focus on caring for patients and doesn't have to wait to answer calls or messages to confirm appointments. Before, the team was overloaded and we had a lot of turnover.”
M. M.
Health Sector
“Our experience has been very positive. At first we valued hiring a call center because we had too much volume of calls, but we finally decided to work with Tolvia. The process was quick and right from the start they fully understood what we needed and took care of everything.”
J. R.
Education sector
Turn every conversation into an opportunity
Discover how Tolvia can help your company create more human and effective care experiences with Artificial Intelligence.
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